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The Customer-Centered Enterprise How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First by Harvey Thompson

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Published by McGraw-Hill .
Written in English


Book details:

The Physical Object
Number of Pages224
ID Numbers
Open LibraryOL7298348M
ISBN 100071352104
ISBN 109780071352109

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Access a free summary of The Customer Centered Enterprise, by Harvey Thompson other business, leadership and nonfiction books on getAbstract.6/10(). The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First - Kindle edition by Harvey Thompson. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting while reading The Customer-Centered Enterprise: How IBM and Other World-Class Companies /5(7). Review the key ideas in the book The Customer-Centered Enterprise by Harvey Thompson in a condensed Soundview Executive Book Summary. Summaries & book reviews of the year's top business books - in text and audio formats. The Customer Centered Enterprise (Summary) How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First by Harvey Thompson. Get the key points from this book in less than 10 minutes. The person with the cash in hand is the real boss, according to Harvey Thompson, proponent of Customer Value Management.

The customer-centered enterprise: achieve extraordinary results by putting customers first. Summary. Stanford Libraries' official online search tool for books, media, journals, databases, government documents and more. Harvey Thompson is the author of The Customer Centered Enterprise ( avg rating, 9 ratings, 0 reviews, published ), Who Stole My Customer? ( a /5. Get this from a library! The customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first. [Harvey Thompson] -- "The Customer-Centered Enterprise is a step-by-step blueprint for becoming a company that is customer-driven, customer-focused - and customer-preferred. Blending the battle-tested techniques of IBM's.

The Customer-Centered Enterprise is the only in-depth exploration of IBM's battle-tested Customer Value Management (CVM)--the revolutionary program that makes the customer's viewpoint paramount in every corporate process and management today's environment of similar or identical products, CVM's battle-tested techniques will help any. The Customer-Centered Enterprise: How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First: How IBM and Other World-Class Results by Putting Customers First Pdf , , , , Download. This book will help you to apply the easy-to-understand principles of customer-centered leadership to your unique circumstances in government, industry, healthcare and the not-for . Customer Centred Service Design. In this two day EA Learning course you will learn how to execute customer-centred service design. You will be expected to participate in a team and to use Design Thinking, customer-centred research, customer insight, and other experience design tools and techniques to prototype a new service via a case study.